We want to build a lifetime relationship with you. Relationships are built on mutual respect and trust. The following information will help you understand where we came from and who we are.
| History |
Brief history of Vigilante Security  |
| Membership |
| Vigilante Security Affiliates |
| Certifications |
| Certifications that Vigilante Security holds |
| Vigilante Security Organization |
| Photos and biographies of the Vigilante Security Team |
| Vigilante Security Culture |
| The way we operate |
History
In 1978, Ron Ross identified a need to provide quality security services in the Detroit area. Ron’s expertise in the residential marketplace gave him the upper hand when it came to installations. He used higher quality wiring, better techniques for concealment, and provided custom services to customers. When Ron first started out in the Security Industry, he sold systems door to door in the evening. Then the following day he would complete the installations. In 1979, Ron hired his first employee who also learned the security industry. Customers would ask them if they could provide monitoring as well. At the time, Vigilante Security did not have its own monitoring central station. So, Ron and his co-worker set up customers with a third party to monitor the systems. Within five years, Vigilante Security had started a monitoring service. As time went by, the company continued to grow and now Vigilante Security has just under fifty employees.
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Membership
Being a leader in the security industry means staying on top of what is happening in the industry. No company can progress while working in isolation. That is why Vigilante Security is a member of the following industry organizations:
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Certifications
Vigilante Security Organization
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Ron Ross began his career in the alarm industry in 1979. Prior to the start of Vigilante Security, Inc., Ron rose from the ranks of the building industry as one of the youngest ever in Michigan to be a licensed residential builder. Ron's extensive knowledge of construction helped launch Vigilante Security, Inc., into a leader in Michigan’s alarm market. Originally designed as a residential alarm company, Ron saw a need to provide alarm services to commercial, industrial, and government markets as well. Soon commercial sales were skyrocketing way beyond his expectations. Taking the need a step further, he opened Vigilante Security’s central station monitoring services in 1986 with only 400 accounts. Today, with the help of Vigilante Security’s sister company, Michigan Monitoring Service, Vigilante Security now monitors 40,000 accounts across the entire country. Ron Ross’ plans are far from complete. He plans to expand Vigilante Security, Inc., into markets and services that will move Vigilante Security, Inc., forward for years to come. |
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Douglas VanSice, General Manager has over twenty years of alarm industry experience. Starting as a technician Doug worked his way up to General Manager. Doug currently, along with his duties as General Manager, teaches safety and training classes covering all aspects of alarm installation and service. |
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Mike Riley is the Director of Central Station Operations for Vigilante Security. He has been in the security industry for over twenty-five years and is experienced in all aspects of an alarm company including operations, management, and the Central Station. Mike was previously a deputy sheriff as well as a volunteer emergency medical technician and firefighter. He has been a freelance photographer for over thirty years. Newspapers in Cleveland and Detroit have printed his pictures. Mike's personal interests include photojournalism, classic rock music, and computers. |
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Tim Rush has been in security positions for over 20 years. He has been a Security Consultant at Vigilante Security for the past 10 years. His ability to listen to customers' concerns and apply the latest in security technology for commercial and residential applications leaves our customers with the feeling of knowing the issues have been addressed and they are protected. Tim has an Associates degree in Electronic Engineering Technology and extensive background in Emergency Management and Security. During times of severe weather Tim also helps the National Weather Service as a certified Skywarn spotter. In his spare time Tim enjoys anything outdoors such as camping, hunting, snowmobiling, and NASCAR. Tim is also an Amateur Radio Operator (Ham) and enjoys flying Radio Controlled planes and helicopters. |
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Angela Edwards, shift supervisor has been in the alarm industry for approximately seventeen years. The central station is where she aids in monitoring of residential, commercial and agricultural alarms in the Metro Detroit area and across the United States. She is responsible for the scheduling, evaluations, and interviews for central station dispatchers. |
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Yolanda Grayer is a Central Station Supervisor and trainer for Vigilante Security and has over fifteen years alarm dispatching experience. Yolanda is one of the top dispatch trainers in the industry where her patience, understanding and guidance have given Vigilante Security some of the industry’s best alarm dispatchers. She is a welcome addition to our family of service minded individuals. |
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Candas Wood has spent more than seventeen years in the security industry and is familiar with almost all aspects of the business including administrative support, billing and management. She started as a dispatcher with Vigilante Security thirteen years ago and quickly rose through the ranks of the company. She currently holds the title of Systems and Data Manager and her responsibilities include overseeing the data entry department, data extraction, setting up new modules of the monitoring and billing software and development of user training. Candas holds Novell and Microsoft certifications and has designed programs relating to inventory control and sales for multiple small companies. |
Vigilante Security Culture
To provide quality installation and service. To take the high end, the upper level approach to security and be one-hundred percent professional in all aspects of the job, beginning, middle, and end. We keep up with the latest innovations in the industry and bring them to our customers. We always follow up and maintain a high degree of professionalism when dealing with our customers. Our goal is not to sell a burglar alarm, but to provide a comprehensive security system and provide the highest level of service in the industry.
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