Support - Commercial Security Systems, Commercial Fire Alarms, Commercial Burglar Alarms, Commercial Environmental Monitoring

At Vigilante Security, we want our customers to feel secure in the purchase they make. That is why we are dedicated to providing the best support in the industry for our systems. Our team of trained and certified technicians will do whatever it takes to correct any problems that may arise with a customer's alarm system. We don't just talk about it, we do it.

When a customer calls about their system, they are put in touch with a living, breathing human being, not a computer generated menu system. The customer can explain what is happening and they are put in touch with the appropriate people to resolve the situation. If the problem cannot be resolved over the phone, a technician is dispatched to the site.

Frequently Asked Questions (FAQ)

A listing of common questions asked of our staff and technicians

User Guides

A select set of User Guides for products sold by Vigilante Security

Frequently Asked Questions (FAQ)

Below you will find answers to commonly asked questions that we receive. If a question is not answered to your satisfaction, please call and talk to one of our technicians. Our customers’ safety is our highest priority and we want our customers to have a properly functioning alarm system around the clock all year long.

Sales

Q: How does a passive infrared motion(PIR) detector work?

A: The Honeywell web site has more information on how passive infrared motion(PIR) detectors work.

Q: How does a glass break detector work?

A: The Honeywell web site has more information on how glass break detectors work.

Q: How does Vigilante Security secure a business?

A: First, we look at the perimeter. Then we look at interior protection with glass break and motion detectors.

Q: Why should we go with Vigilante Security?

A: We are privately owned. We have been in business for twenty-five years. We own and operate our own UL Listed Central Monitoring Station and you will be monitored locally, not out of state. Our technicians receive a lot of in-house and supplier training. All of our employees undergo criminal background checks. They are bonded and insured.

Q: What is AlarmNet and how does it work?

A: The Honeywell web site has detailed information on AlarmNet.

Q: What is cellular backup and what is it for?

A: The Honeywell web site has detailed information on Cellular Control Channel.

Q: What is "High Speed Internet Monitoring"?

A: The Honeywell web site has detailed information on High Speed Internet Monitoring.

Service Installation and Operation

Q: How do I arm the alarm?

A: Please follow the instructions in your user guide. If you still have trouble, please contact our support line for help.

Q: How do I by-pass a zone?

A: Refer to your user guide due to the unique qualities of your system. If you are still having trouble, please call our 24 hour support line.

Q: How do I change a code?

A: See the administrator of your system, because they are responsible for the codes for the whole company. The administrator sets the alarm up so that people have different levels of authority within the alarm system. Those levels of responsibility are based on the code assigned to each individual. If you are an administrator and you are having trouble, please refer to your user guide and then call the support line.

Q: The alarm memory is indicating that I have an alarm. How do I clear it?

A: Please refer to your user guide. If you still have difficulty, please contact our support line for help.

Q: How do I reset a smoke detector?

A: Please refer to your user guide. If you still have difficulty, please contact our support line for help.

Q: What if the alarm system needs service?

A: In most cases, we service our customers the same day that they call. However, it is imperative that you contact us as early as possible. Service is provided 24 hours per day and 7 days per week with on-call staff.

Vigilante Security's Monitoring Center

Q: I'm going on vacation. Who do I contact?

A: Please contact our support line. Our staff will make a note of who you want contacted and under what circumstances should there be an emergency while you are on vacation. They will also make a note of your return date. On your return date, the note will expire and your original contact list and instructions will be implemented.

Q: I have a new owner taking over my business. What should I do?

A: It depends on the situation. Sometimes, the new owner of the business will keep the same name and sign a new contract with us.

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