Vigilante Security provides responsive and personal support. If you ever have any questions or concerns, please call our support line anytime at (800) 589-7100. Your safety and satisfaction is our number one goal.
Below we have provided some suggestions to help you reduce the risk of having your home broken into. We have also provided a select group of user guides that you can download in Adobe PDF format. Please let us know if you have any other questions.
| Make your home a hard target |
Suggestions to make burglary difficult  |
| Frequently Asked Questions (FAQ) |
| A listing of common questions asked of our staff and technicians |
| Panel User Guides |
| Selected User Guides for control panels |
| Maintenance Tips |
| What you should do to keep your alarm system working at peak performance |
Make your home a hard target
Typically, burglars do not want to work very hard for what they are trying to steal. The easiest way into a house is obviously through the front door. So, it is a good idea to make sure that all of your doors have deadbolt locks and that they are properly installed. For additional protection, Vigilante Security can install hardware that will electrify your locks. If you have glass in any of your doors, try to make sure that the deadbolt lock is out of reach of a potential burglar, in case they break the glass to reach in and unlock the door. Vigilante Security can provide and install sensors to monitor any of the glass in your home.
If you have a sliding glass door, we recommend screwing sheet metal screws into the top frame of the door. Put one in each end and one in the middle. Make sure that the screws have a large head on them. Screw them in just enough to let the door slide by. This will keep a potential burglar from lifting the door out of its track.
Make sure there is plenty of outdoor lighting, especially in places that are hidden from the road. It is also a good idea to have interior lighting turn on in different locations while you are away from home to make the house look lived in. Vigilante Security can install a system that will control outdoor and indoor lighting and make interior lights turn on and off at different times to give the impression to potential burglars that the house is occupied.
Keep all shrubs and trees pruned and away from the house. The trees should never give a burglar access to the second floor of the house.
Mount closed circuit TV cameras in vulnerable areas such as main entry doors to verify the identity of people at the doors.
Frequently Asked Questions (FAQ)
Below you will find answers to commonly asked questions that we receive. If a question is not answered to your satisfaction, please call our customer support line. Satisfying our customers is our highest priority.
Sales
Q: How does a passive infrared motion(PIR) detector work?
A: The Honeywell web site has more information on how passive infrared motion(PIR) detectors work.
Q: How does a glass break detector work?
A: The Honeywell web site has more information on how glass break detectors work.
Q: How does Vigilante Security secure a home?
A: First, we look at the perimeter. Then we look at interior protection with glass break and motion detectors.
Q: Why should we go with Vigilante Security?
A: We are privately owned. We have been in business for twenty-five years. We own and operate our own UL Listed Central Monitoring Station and you will be monitored locally, not out of state. Our technicians receive a lot of in-house and supplier training. All of our employees undergo criminal background checks. They are bonded and insured.
Q: What is AlarmNet and how does it work?
A: The Honeywell web site has detailed information on AlarmNet.
Q: What is cellular backup and what is it for?
A: The Honeywell web site has detailed information on Cellular Control Channel.
Q: What is "High Speed Internet Monitoring"?
A: The Honeywell web site has detailed information on High Speed Internet Monitoring.
Service Installation/Operation
Q: What happens if my smoke detector activates?
A: See if the keypad indicates what room the fire is in and then check to see if there is an actual fire. If there is an actual fire, evacuate the house and wait for the authorities. If the smoke detector activates for a known reason, disarm the alarm, call the central station to cancel the alarm and let them know what caused the alarm.
Q: How do I prevent a false alarm?
A: If you have a smoke detector outside your bathroom door, do not take a shower with the door open. Keep the smoke detectors clean. Contact our support line to schedule a maintenance appointment for the cleaning the smoke detectors.
Q: How do I arm my alarm during the day?
A: Please refer to your user guide. If you still have difficulty, please contact our support line.
Q: How do I arm my alarm at night?
A: Please refer to your user guide. If you still have difficulty, please contact our support line.
Q: How do I change a code?
A: You will need to refer to your user guide for the proper steps because of the variety of your make and model. If you are still having trouble, please call our support line.
Q: What should I do if my alarm is triggered in the middle of the night?
A: Be cautious and identify the zone that is tripped by looking at the keypad. Locate your family, assess what could be going on, and call the central station. Be careful not to walk into a dangerous situation if your alarm has been triggered. Wait for the authorities to arrive before going to the door.
Q: What should I expect to happen when my alarm gets triggered while I am away from home?
A: One of your contacts will be notified that you have an alarm condition. When that person or you reach the house, check to see if the police have searched the premises before entering the home. If they have and everything is safe, go ahead and disarm the alarm.
Q: What happens if I accidentally trigger my alarm and I know that I am the one who did it?
A: Do not panic. Disarm your system to stop the siren. Call the central station and identify yourself with the proper password.
Q: My alarm memory is indicating that I have an alarm. How do I clear it?
A: Please refer to your user guide. If you still have difficulty, please contact our support line.
Q: How do I reset my smoke detector?
A: Please refer to your user guide. If you still have difficulty, please contact our support line.
Q: What should I do when I have a trouble light on my keypad?
A: Go to your user guide to retrieve the trouble condition. Assess what the trouble is and call the support line to talk to a support technician. Common things that cause trouble conditions could be a loss of power, a low battery condition, internal circuit problem within the alarm panel, or a phone line issue. Any of these issues do require immediate action. Trouble conditions will indicate visually and audibly at the keypad.
Q: What happens if I activate my personal emergency alarm?
A: Emergency alarms are not abortable. A call to cancel will be acknowledged, but authorities will still be dispatched to the premises.
Q: What should I do when I am thinking about renovating my home?
Vigilante Security's Monitoring Center
Q: I have sold my house and I am moving. What do I need to do with my alarm system?
A: If you want to transfer the alarm system over to the new home owner, you will have to close your account. Then the new owner will need to open a new account with us. We have to go through this process because there are legal documents that are required by us to verify the new owner's identity. We keep those documents on file.
Q: My relative passed away and I am responsible for selling the house. I need Vigilante Security to continue monitoring the house until I can move all of my relative's belongings out of the house. What should I do?
A: We need to collect legal documents from you to verify your identity and to verify that what you say is true. This prevents a criminal from impersonating another person and lying to Vigilante Security so that they can gain free access to the home. Our goal is protect you and this is one of the ways that we do it. Please call our support line for more information regarding procedure.
Q: I have been paying for my parents' alarm system and monitoring. They are going to take over the payments now. What needs to be done?
A: Generally, we need to change the billing name and address. However, we still need to talk to you to find out if your circumstances require different procedures. Please call our support line anytime.
Q: I'm going on vacation. Who do I contact?
A: Please contact our support line. Our staff will make a note of who you want contacted and under what circumstances should there be an emergency while you are on vacation. They will also make a note of your return date. On your return date, the note will expire and your original contact list and instructions will be implemented.
Q: How do I test my alarm?
A: First, call the Vigilante Security support line to schedule the test so that the monitoring station does not send the police to your home. Second, follow the instructions listed in the user guide for your system. If you have trouble, please call our support line for help.
Panel User Guides
Maintenance Tips
Test your alarm system on a regular basis. We recommend that you test it weekly. Proper test procedures can be found in your user guide or you may call our support line to get instructions. Please make sure that you call our support line to schedule the test, so that our central monitoring station knows that you are running a test. Make sure that you schedule our service technicians to come and clean all sensors and detectors on a regular basis. Change all batteries used in your system at least once per year.
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